Washington DC Managed Service Providers for Business
Fast, Accurate & Affordable Suite of IT Services
LiveSupport is a suite of managed IT services designed especially for business. The goal of LiveSupport is to deliver business-class computer, network & server support services that are fast, accurate and budget-friendly. We do that through a number of LiveSupport features which are included in all of our managed IT service plans.
What’s Included
LiveSupport Helpdesk
Based in the Maryland suburbs of Washington DC, our LiveSupport Helpdesk is the hub of all LiveSupport activities. We remotely diagnose and resolve those pesky computer problems that challenge your staff’s productivity and can provide support in real-time or schedule follow-up remote support sessions for your convenience. If that’s not easy enough, you can also access LiveSupport via email, chat and telephone.
LiveSupport Onsite
If your network is dead-in-the-water and we can’t remotely fix your IT problem, our LiveSupport field engineers rush to the rescue. With guaranteed onsite response times of less than 2 hours in the Washington DC Metro, you’ll never have to worry about server or network outage again.
There’s More
LiveSupport AfterHours
Does your business need support after 6pm or on weekends? No problem! We have LiveSupport engineers on-call whenever our offices are closed. In fact, we operate a 24/7 dispatch service where our operators will create a myQualatech.com ticket and patch your call directly through to an on-call LiveSupport engineer. LiveSupport has your business IT needs covered day or night, 24/7.
LiveSupport Nationwide
Have an executive that travels or works from home in another state? Have a branch office in Washington DC that needs some IT upgrades? That’s a walk in the park for LiveSupport. We provide remote and onsite support in any part of the United States. In fact, we can do it all under a single, budget-friendly IT service plan. Just imagine: Supporting your nationwide IT assets through a fast, easy-to-use ticketing system.
“Qualatech is the managed IT service provider that has been instrumental in our growth because not only do they handle all of our firm’s technology, they return our phone calls and e-mails the same day. Without a doubt, they have been an asset to our organization. We have worked with other IT service firms in Washington DC in the past and it takes days to get a return phone call. They run their organization the way an organization should be run. We love them!”
Jack Kinloch, Kinloch & Associates, PC, Washington, DC
Still More
LiveSupport Cloud Backup
Managed IT services would not be complete without the Cloud. We leverage the Cloud to protect your most precious business data. No more searching for reliable cloud partners for data backup and, more importantly, no more guessing whether or not your business data is protected. LiveSupport Cloud Storage is your business-data safeguard…and it’s free with every LiveSupport plan.
LiveSupport Monitoring
Real-time desktop, server & network monitoring is provided with every LiveSupport Plan. Our Cloud-based monitoring system measures critical system metrics like antivirus/security status, event logs and resource utilization and will alert us if there’s an issue. It’s one of the key ways LiveSupport keeps your business up and running.
Still More
LiveSupport Account Managers
Your LiveSupport account managers are the glue that holds your LiveSupport Plan together. You’ll get to know them early in the process and will work with them regularly throughout your LiveSupport experience. They provide commission-free sales support, LiveSupport kickoff support and will act as your primary Qualatech point of contact for the life of your LiveSupport plan.
LiveSupport CIOs
LiveSupport CIOs are our senior IT service engineers. They handle complex business technology projects and also provide quality assurance for every LiveSupport customer. This means that your business will have high-level technical oversight at no additional cost or burden to you. It also means that your business will have a highly-skilled engineer when you need a server upgrade, Cloud migration or leadership on a complex technical project.
“Qualatech has provided us with excellent advice and top-notch service. No matter how small or large the issue is they are always there, on time and within budget. Qualatech is always up to date on the latest advancements in technology and only recommends products that meet our business needs. We have been a client now for 2 years and we couldn’t recommend them highly enough. Thank you, Qualatech, and keep up the good work!”
Emily Arnold, CentralPoint, LLC, Washington, DC