Welcome to System Won
Game-changing IT services are finally here.
This is where it all begins.
Our on-boarding process is a well-oiled machine that helps us prepare to support your network. Please review the phases below and follow the links to provide us with the information requested. If you have any problems or aren’t sure how to complete a section, contact your Livesupport Account Manager and they’ll be glad to help. Thank you for your business and again, welcome to Qualatech.
LiveSupport On-Boarding Process Overview
Phase 1
Scheduling & Administrative Provisioning
This phase includes tasks like scheduling a go-live date, gathering information, setting up billing, configuring our back-end support portal.
Phase 2
Technical Provisioning
This phase includes tasks such as locking out previous IT providers, installing monitoring & backup agents and performing a site IT assessment.
Phase 3
Go-Live
The last phase is when we begin providing managed IT support to your users. Phase #2 & Phase #3 often occur at or near the same time depending on the size and complexity of your network.
LiveSupport On-boarding: Your Part
To ensure on-boarding runs smoothly, we need to gather some basic information about your business and end-users. Please follow the steps below under the guidance of your LiveSupport Account Manager.
Phase1 – On-boarding Documentation
- On-boarding Survey – Click to complete our on-boarding online form
- Download User Contact Spreadsheet – Click to download a spreadsheet you can use to provide us with the names & contact information for each user on your network.
- Upload User Contact Spreadsheet – Click to upload the completed User Contact spreadsheet.
Phase 2 – Technical Documentation
- Upload Site Documentation – Click to upload documentation from your previous IT vendor.
Phase 3 – User Guides